Introduction

Gala Holiday (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We collect information that you voluntarily provide when you:

  • Request a quote or consultation
  • Make a booking or reservation
  • Subscribe to our newsletter
  • Contact us with inquiries
  • Complete forms on our website

This may include:

  • Name and contact information (email, phone, address)
  • Date of birth and passport information
  • Payment and billing information
  • Travel preferences and special requirements
  • Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process bookings and provide travel services
  • Communicate about your reservations and travel plans
  • Send booking confirmations and travel documents
  • Provide customer support
  • Process payments
  • Send marketing communications (with your consent)
  • Improve our services and website
  • Comply with legal obligations
  • Prevent fraud and ensure security

3. How We Share Your Information

3.1 Service Providers

We share information with:

  • Airlines, hotels, and tour operators to complete your bookings
  • Payment processors to handle transactions
  • Insurance providers (if you purchase travel insurance through us)
  • Government authorities when required (customs, immigration)

3.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or security issues
  • Respond to government requests

3.3 Third Parties

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

4.1 What We Use

  • Essential cookies for website functionality
  • Analytics cookies to understand website usage
  • Marketing cookies for targeted advertising (with consent)

4.2 Your Choices

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption for sensitive data transmission
  • Secure servers and databases
  • Limited access to personal information
  • Regular security assessments

However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for:

  • Active customers: Duration of business relationship plus 7 years
  • Inactive inquiries: 3 years
  • Marketing contacts: Until you unsubscribe
  • Legal requirements may necessitate longer retention

7. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications
  • Object to processing of your data
  • Request data portability

To exercise these rights, contact us at bill@galaholiday.com

8. Marketing Communications

8.1 Opt-In

We only send marketing emails to those who have:

  • Provided consent
  • Booked services with us (existing customer relationship)

8.2 Opt-Out

You can unsubscribe at any time by:

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

12. California Privacy Rights

California residents have additional rights under CCPA:

  • Right to know what personal information is collected
  • Right to know if information is sold or disclosed
  • Right to opt out of sale of personal information
  • Right to deletion
  • Right to non-discrimination

Contact us to exercise these rights.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of changes.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Gala Holiday
9650 Telstar Ave
El Monte, CA 91731
United States

Email: bill@galaholiday.com
Phone: (562) 692-5000
Business Hours: Monday-Friday, 9AM-6PM PST