Introduction

Welcome to Gala Holiday. By using our services or booking travel through us, you agree to these Terms and Conditions. Please read them carefully before making any reservations.

1. Company Information

Business Name: Gala Holiday (Gala Tour International dba Gala Holiday)
Address: 9650 Telstar Ave, El Monte, CA 91731, United States
Phone: (562) 692-5000
Email: bill@galaholiday.com
Established: 1980

2. Booking and Reservations

2.1 Booking Process

  • All bookings must be made through our authorized representatives
  • A deposit is required to confirm your reservation
  • Full payment must be received prior to departure as specified in your booking confirmation
  • All prices are quoted in US Dollars (USD)

2.2 Pricing

  • Package prices are quoted per person based on double occupancy unless otherwise stated
  • Prices are subject to change until booking is confirmed with deposit
  • Airfare, hotel accommodations, and tour services are subject to availability
  • Additional costs such as travel insurance, visa fees, and personal expenses are not included unless specifically stated

2.3 Age Requirements

  • Travelers under 18 must be accompanied by an adult
  • Some tours may have specific age restrictions which will be communicated at booking

3. Payment Terms

3.1 Deposit

  • A non-refundable deposit is required at time of booking (amount varies by package)
  • Deposit secures your reservation and is applied toward the total package cost

3.2 Final Payment

  • Final payment is due 60 days prior to departure for most packages
  • Bookings made within 60 days of departure require full payment at time of booking

3.3 Payment Methods

  • We accept major credit cards, checks, and wire transfers
  • Payment processing fees may apply

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

  • Cancellations must be made in writing to bill@galaholiday.com
  • Cancellation fees apply as follows:
    • 60+ days before departure: Deposit forfeited
    • 30-59 days before departure: 50% of total package price
    • 15-29 days before departure: 75% of total package price
    • Less than 15 days before departure: 100% of total package price (no refund)

4.2 Cancellation by Gala Holiday

  • We reserve the right to cancel tours due to insufficient enrollment or circumstances beyond our control
  • In case of cancellation by Gala Holiday, customers will receive full refund or option to transfer to alternative tour
  • We are not responsible for additional costs incurred (such as visa fees or connecting flights)

5. Travel Documents

5.1 Passports and Visas

  • Valid passport required for international travel (must be valid for at least 6 months beyond travel dates)
  • Customers are responsible for obtaining necessary visas and entry documents
  • We can provide guidance but cannot guarantee visa approval

5.2 Health Requirements

  • Customers must ensure they meet all health requirements for destinations
  • Vaccinations may be required for certain destinations
  • Travel insurance with medical coverage is strongly recommended

6. Travel Insurance

  • We strongly recommend purchasing comprehensive travel insurance
  • Insurance should cover trip cancellation, medical expenses, emergency evacuation, and baggage loss
  • We can assist with insurance arrangements through our partners

7. Liability and Responsibilities

7.1 Our Responsibilities

  • We act as agents for airlines, hotels, and other service providers
  • We carefully select all service providers but cannot be held liable for their actions or omissions
  • We are not responsible for changes in itinerary due to weather, political situations, or other circumstances beyond our control

7.2 Customer Responsibilities

  • Customers must arrive at designated meeting points on time
  • Customers are responsible for their personal belongings
  • Customers must follow instructions from tour guides and local authorities
  • Disruptive behavior may result in removal from tour without refund

7.3 Limitation of Liability

  • Our liability is limited to the cost of the tour package purchased
  • We are not liable for indirect, consequential, or punitive damages
  • Claims must be submitted in writing within 30 days of tour completion

8. Changes to Itinerary

  • We reserve the right to modify itineraries when necessary
  • Significant changes will be communicated as soon as possible
  • We strive to provide comparable alternatives when changes are necessary

9. Special Requests

  • Special requests (dietary needs, room preferences, accessibility requirements) will be accommodated when possible
  • Such requests cannot be guaranteed and are subject to availability
  • Additional fees may apply for special accommodations

10. Photography and Marketing

  • By participating in our tours, you consent to being photographed/videoed
  • Images may be used for marketing purposes unless you opt out in writing
  • No compensation will be provided for use of images

11. Complaints and Disputes

11.1 Complaints

  • Complaints should be reported immediately to tour guide or representative
  • Written complaints must be submitted within 30 days of tour completion
  • We will investigate and respond within 30 days

11.2 Dispute Resolution

  • Disputes will be resolved through good faith negotiation
  • If unresolved, disputes are subject to arbitration in Los Angeles County, California
  • California law governs these terms

12. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, civil unrest, strikes, government actions, or pandemics.

13. Changes to Terms

  • We reserve the right to modify these terms at any time
  • Changes will be posted on our website
  • Continued use of services constitutes acceptance of modified terms

14. Contact Information

For questions about these Terms and Conditions:

Address: 9650 Telstar Ave, El Monte, CA 91731
Email: bill@galaholiday.com
Phone: (562) 692-5000